Here is a list of Frequently Asked Questions about our Modular Pumptrack products.
Q: Do you have a distributor or salesperson in our area that we can contact?
A: Please refer to our Partners Page for info about our worldwide network of distributors. If your area is not on the list, please, feel free to contact us and we will be happy to deal with you directly.
Q: What about overseas shipping? Isn’t it complicated and expensive?
A: We ship internationally on a regular basis and can get our products to any part of the world. It is not nearly as complicated or expensive you might think, so don’t get discouraged and let our logistics team prepare a free shipping estimate for you within 48 hours.
Q: What is your average turn around time from order date to shipping date?
A: We try our best to keep several tracks in stock at all times to be able to react to new incoming orders. It is not always possible, especially during the summer months, so please, get in touch with us if you need delivery for a certain date. Our maximum manufacturing time is 6 weeks.
Q: How long does it take to assemble and disassemble a Bikeparkitect Modular Pumptrack?
A: The average time for assembly is approximately 5 minutes per part per person. This means that a “Speed Ring” track can be installed by 2 people in about 90min and an “Advanced Package” in about 3 hours. On average disassembly takes roughly half as long as assembly.
Q: On what types of surfaces can a Bikeparkitect Modular Pumptrack be installed?
A: Our products can be installed on any surface not exceeding a 5% slope. The surface should be relatively smooth and free of any debris. The structure is not designed to span over undulations in the terrain and should be firmly in contact with the ground under all of it’s contact points.
Q: What is the “Composite Upgrade?”
A: The riding surfaces on the turns are all made of woven glass fiber composite material with our own antislip system that we developed in house with pro riders and material experts. The “Composite Upgrade” means having this same composite material on the Bumps and Double Bumps also. The standard material for Bumps is anti-slip, waterproof plywood used in boat building and on the decks of freight vehicles. The advantages of composites are: longevity, rider feel, uniform colour, and no fasteners on the riding surface (they are glued to the frame under the surface and screwed from the sides)
Q: How long is the structure going to last?
A: Our oldest structure was made in 2008 and after a hard year of events and rental action, was installed in a public park in 2009. The track is in use to date and is still looking great! We expect our new composite tracks to last even longer than this original wood track.
Q: Does the Bikeparkitect Modular Pumptrack have a warranty?
A: Yes. We offer a 2 year warranty against all manufacturing and material defects.
Q: Does the Bikeparkitect Modular Pumptrack have any safety certificates?
A: All of our products are certified to meet the Unified norms EN 1176 for “safety in children’s playgrounds.” You can read more about these norms here. If you would like a copy of our certificates to read, please, get in touch with us at: firstname.lastname@example.org and we will be happy to send you a copy via email.
Q: Can we request custom colours/paint for the modular pieces?
A: Yes. There is a 3% charge for custom colour on the composite riding surface and manufacturing time is longer (6 weeks minimum) because we can’t take parts from our stock. We saturate the glass fiber resin with the chosen colour so that even when the surface is scratched the same colour is found throughout the whole thickness. The sides of all of the parts are always the same colour. It is that deep purple (almost black) that you see in all of our recent photos.